The Flexible Communicator™

Use NLP to build lasting connections in any situation

This workshop can be conducted face-to-face or virtually

Organisations use The Flexible Communicator™ to:

  • Increase Clarity of Communication
  • Increase Resilience and Agility – skill people with the ability to bounce back from setbacks and take a new direction
  • Increase confidence and morale
  • Increase team performance and productivity
  • Increase customer satisfaction indexes

Why YOU need this workshop:

  • Learn to be a better and more effective communicator
  • Develop the ability to read people and situations
  • Stay resourceful in all situations – by managing your emotions and responses
  • Become a more flexible communicatorwith useful strategies that can be used in in real-time especially when faced with difficult conversations and inflexible personalities
  • Build trust and confidence with customers and colleagues.

Programme Brief:

In today’s workplaces, you might have seen

  • INTER-PERSONAL communication issues between Managers, individuals within teams and even clients. This impacts EMPLOYEE ENGAGEMENT and TRUST and Teamwork
  • Lack of CLARITY in communication which leads to inefficiencies in communication especially in the context of giving and receiving information and  instructions
  • Issues with RELATIONSHIPS and lack of rapport with internal and external customers
  • Keeping an OPEN MIND when considering options in problem solving and understanding other PERSPECTIVES

All of these issues can impact the productivity of individuals and teams – and keep them from achieving excellence in their work and achieving goals and targets

To develop your ability to build and boost confidence, rapport and your communication skills, learn the tried and tested tools from Neuro-Linguistic Programming (NLP).  NLP is the study and application of models of human excellence.  It offers tools and techniques to transform your innate potential, into performance –  in both your personal and professional life.

Learning Outcomes:

  • Understand a model of how our mind works and how we create our results.
  • Notice what is not being said – to strategise on how to communicate more effectively and influence others.
  • Learn OWN and 3 other Communication Styles that exist
  • Know how to get the information they want by using focused, precision questioning skills
  • Build rapport easily and quickly with people they have just met and maintain it even in difficult situations

Programme Outline:

Understand HOW our brain processes data we receive through our 5 senses and how that process  impacts our view of the wrorld, and also plays on how we THINK, FEEL and BEHAVE and therefore cause our RESULTS

Sharpen the ability to notice subtler shifts and changes in others verbal and non-verbal communication

  • Use this skill to adjust own communication style to match/accommodate another’s to help create rapport

Learn OWN and the 3 other communication styles to create connections with people (Visual, Kinesthetic, Auditory, Digital)

  • Get to know the common characteristics of each communication style, so you can identify them in future
  • Learn tips on how to each style likes to receive communication

Explore the key assumptions of effective communicators and how they can be applied in difficult situations

  • Learn a selection of the most popular and useful “assumptions” held by the excellent communicators
  • Experience first-hand how a shift in mind-set can lead to a shift in FEELINGS, BEHAVIOUR and finally RESULTS

Hone the ability to build rapport with people within the first 30 seconds of meeting them and apply these techniques even in cross cultural communication

  • Learn FORMULA to establish Rapport
  • Building rapport with language we use
  • Breaking Rapport – Why we need to sometimes

Know how and when to use Precision Questions to provide and elicit high-quality information.

  • How to identify vague words/phrases so you can quickly use specific questions to clarify and uncover “hidden” meanings

Know how to use different perspectives to gain insights on a particular issue/challenge/relationship.  Tool can also be used in Project management and product launches

  • Get a feel what it is like to “STEP” into another person’s shoes

Who should attend:

  • Team Leaders, Professionals – suitable for all levels


  • This workshop is run over 2 full days.
    • 1-day version can be conducted with reduced course content and an extended day (9.00a.m. to 6.00p.m.)
  • Ideal Workshop size: 15-20 pax

Workshop materials

  • Workshop Manual
  • Presupposition Cards
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