Having The Write Response is crucial when replying to emails that have multiple issues raised or due to a service breakdown. That is why building trust especially in how much we communicate via the written word is important.
Here are 3 things that can help build trust:
1. Strike the Right Tone
2. Showing Empathy
3. Having FOCUS
Whilst these are skills we can all easily learn what’s clear is that change also needs to come with our mindset.