The Flexible Communicator™ · 1 or 2 days
Same message. Four people.
Four different meanings.
"But I told them clearly!" Maybe you did. Each person filters what they hear through their own map of the world. The Flexible Communicator™ uses practical NLP tools so your leaders can read people, build rapport within seconds and adapt to every style, especially the difficult ones.
30 seconds
To build rapport with someone new, using a simple formula
4 styles
Visual, Auditory, Kinaesthetic and Digital, starting with your own
Real time
Strategies to use in the middle of a conversation, not afterwards
Sound familiar?
"I explained it twice, and they still did something completely different."
"There's one colleague I just can't get through to."
"They said 'soon' and 'ASAP.' Which one did they mean?"
What changes
You cannot not communicate. So communicate on purpose.
01
Read what isn't being said
Sensory acuity and the Think-Feel-Act model show where misunderstandings start, so people can calibrate before things go wrong.
02
Flex to every style
Know your own communication style, recognise the other three and adjust how you speak so each person really hears you.
03
Get the real information
Precision questions and Level 3 active listening uncover what people really mean, and help leaders give instructions nobody can misread.
The programme
Inside the workshop
Day 1
Part 1 · Understand
How our minds work: the T-F-A model, and why the brain deletes, distorts and generalises
Sensory acuity: noticing non-verbal cues
The four communication styles, with a self-assessment
The mindset of a successful communicator
Day 2
Part 2 · Apply
Rapport: a formula for connecting through body language and voice
The three levels of listening
Precision questions to clear up vague language
Applying it all to each participant's own real situation
The framework
The Tailored Communication Blueprint™
A four-part path for shaping any message to suit the person, the context and the goal, whether it's a negotiation, a piece of feedback or a tricky handover.
My world
How I take in information and how I like to communicate
Their world
Their map of reality, and the clues that reveal it
Give & take
Mindsets, rapport and appreciation that build trust
The conversation
Precision questions and listening, used live
For decision-makers
The essentials at a glance
Who it’s for
Team leaders and managers, and anyone working across varied styles of colleagues, customers or stakeholders
Format
1 or 2 days, with a dedicated virtual version
Delivery
In person, virtual or blended, to be decided with you
Follow-through
Personal action plan and three weeks of follow-up emails with articles and short videos
Investment
Tailored to group size and format, on request
Why organisations invest
Team leaders who tailor their message to each person and stakeholder
Clearer communication, with fewer costly misunderstandings
Higher confidence and morale in leaders and their teams
Practical clues on how to motivate and influence each team member
Part of both LIFT™ journeys (Leader Foundations Level 3 and Communication Level 2), and also available as a standalone workshop.
